Kirkland City Hall. Reporter file photo

Kirkland City Hall. Reporter file photo

City of Kirkland network restored | UPDATE

The network problem was caused by a broken strand of fiber.

  • Wednesday, June 12, 2019 8:37pm
  • News

Update:

All city of Kirkland services previously impacted by Wednesday’s network outage have been restored, according to a city press release.

City staff were able to collaborate with technical staff from King County, Bellevue and Renton to isolate the network problem caused by a broken strand of fiber, the release states. A fiber contractor was dispatched and was able to make the needed repairs.

All services that were impacted including billing, permitting, and cashiering at City Hall and the Kirkland Justice Center have been restored as of 8:30 p.m., Wednesday.

In the release, the city thanked the community “for their patience today as staff addressed the outage.”

Original story:

The city of Kirkland is currently experiencing a network outage that is impacting services such as utility billing, permitting and cashiering at City Hall and the Kirkland Justice Center.

According to a city press release, information technology staff are currently working to resolve the issue. The city does not have an estimated time when services will be restored.

Cashiers at City Hall are issuing paper receipts to customers, but this may result in longer wait times at the counter.

“We appreciate your patience while we work to resolve these issues,” deputy director of information technology Smitha Krishnan said in the release. “The cause of the outage is still under investigation, but we have no reason to believe that the city network has been compromised by an outside entity.”

The city will be providing updates to the public on the city website, city Facebook page, and city Twitter account.

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