What has happened to the postal service in Kirkland?

For the last three years our condo in Kirkland has been dealing with misdirected mail on a regular basis. There are only seven mailboxes. Although this is an annoyance, as neighbors we deliver the mail to the correct person. However, this becomes a more serious problem when a neighbor has their mail held for weeks while away and misdirected time-sensitive mail ends up in their box.

We have also had our held-mail form ignored and had two weeks of mail jammed in the box. Almost all of the mail was torn and damaged. In addition, we have had our held mail given to another person who lives three blocks away and we had some of their mail.

We have tried to resolve this with a variety of supervisors with little improvement.

During the holiday, our mail was held for a week while on vacation. Upon our return, the held mail could not be found. I contacted a supervisor and was told, again, that our regular carrier was on vacation and there was a substitute on our route. The supervisor said he would talk with the carriers and look into the problem.

I made a trip to the post office to try to speak with a supervisor in person. While waiting in line for 20 minutes, I listened to two other Kirkland residents trying to resolve similar issues. One had mail held for three weeks, had a confirmation of such, and complained that her mail continued to be delivered.

The counter employees certainly do their best working in a system that needs major improvement.

The service by the post office in Kirkland has deteriorated and become unacceptable. What a shame that at this previously great institution there seems to be little energy and interest in the problems or solutions for Kirkland residents.