On March 11, the city launched Our Kirkland, a new app and online service that allows community members to report issues and track their resolution on their smartphone, tablet or home computer.
Our Kirkland is a user-friendly online customer service portal that gives residents a streamlined opportunity to report non-emergency issues such as potholes or graffiti, request services and contact the Kirkland City Council. The new service request portal is accessible through the city website via any desktop computer and is available as a free mobile app that can be downloaded from the Apple App Store or Google Play.
“The city is excited to offer this new tool to our community members,” Kirkland city manager Kurt Triplett said in a city press release. “The City Council funded Our Kirkland as part of their ongoing commitment to customer service and responsiveness. The Our Kirkland app is designed to make it easier for community members to report concerns and view responses from city staff.”
According to the release, users can set up an Our Kirkland account to view their service request history, including status, progress and details of how the issue was resolved, at any time. Requests and issue reports may also be submitted anonymously, based on user preference.
The tool allows users to easily add images and other supporting documents, for additional detail when reporting things like potholes in roadways or issues within the city’s parks system. When an item requiring city attention is identified, a resident can simply pull out their smart phone, photograph the issue, use the app’s mapping tool to pinpoint the location and submit the request — all within a matter of minutes — according to the release.
Our Kirkland is for non-emergency issues only. Residents who need immediate emergency assistance should call 9-1-1.