Reporter file photo

Reporter file photo

EvergreenHealth recognized for patient experiences

Healthgrades recognized EvergreenHealth earlier this month.

  • Tuesday, May 15, 2018 8:30am
  • Life

Earlier this month, EvergreenHealth was named a winner of the Healthgrades 2018 Outstanding Patient Experience Award.

This distinction, awarded to only five other hospitals in Washington state, recognizes the Kirkland-based health system among the top 15 percent of hospitals nationwide for exemplary patient care and service.

Healthgrades evaluates hospitals across 10 patient-experience measures, ranging from cleanliness and noise levels in patient rooms, to other factors such as pain management and provider communication about medication. The measures also include whether a patient would recommend the hospital to friends or family.

Nationally, almost 3,000 hospitals were eligible for the Healthgrades distinction, but just 439 organizations, including EvergreenHealth, outperformed their peers to achieve this year’s Outstanding Patient Experience Award.

Additionally, the health system is one of just three hospitals in Washington state recognized by Healthgrades in 2018 for both patient experience and with a Distinguished Hospital Award for Clinical Excellence, placing it in the top 5 percent of hospitals nationwide for clinical performance.

“Delivering an exceptional patient experience is at the core of everything we do,” said Bob Malte, CEO of EvergreenHealthin a press release. “Earning this latest distinction from Healthgrades is a direct reflection of our dedication to to ensuring that every patient receives not only the the best clinical care and outcomes, but also the most exceptional experience and service.”

To be eligible for a patient experience award, hospitals must also meet Healthgrades’ clinical performance thresholds and patients must submit a minimum of 100 survey responses to the Centers for Medicare and Medicaid Services (CMS) about their care.

“Patient experience surveys offer important insights about hospitals and their commitment to providing patients with outstanding experience, and furthermore, consumers value that information when making care decisions,” said Brad Bowman, MD, chief medical officer, Healthgrades in a press release. “Hospitals that have received the Healthgrades 2018 Outstanding Patient Experience Award have received high marks from their most important stakeholders—the patients themselves.”

Earlier this year, EvergreenHealth Medical Group also ranked among the top four primary care medical groups in the state in Washington Health Alliance’s Your Voice Matters: Patient Experience with Primary Care in Washington State report. The recognition is based on all five primary care survey measures for “patient experience at the doctor’s office.”

More in Life

The Locke family gathered to officially name the pavilion in honor of Kirkland’s first City Manager, Al Locke. Photo Courtesy of the City of Kirkland.
Marina Park Pavilion named after Kirkland’s first city manager

Community members attend ceremony in honor of former city manager, Al Locke, on Oct. 13.

Viva Volunteers! Fair on tap Oct. 20

Attendees will learn about opportunities to make a difference in their community.

Kirkland hosts second City Hall for All

The event focused on diversity, inclusion and city issues.

Residents invited to take care of city business at City Hall for All

City Hall will be open on Saturday Oct. 6 from 10 a.m. to 2 p.m.

The community had a great time at the Costume swap last October. Photo courtesy of the City of Kirkland.
Kirkland residents invited to participate in citywide costume swap

Reduce waste by reusing or repurposing Halloween costumes.

Kirkland’s Dawson searches for 39 different commute methods

A Kirkland man is challenging himself to commute using a different method for each day of the month.

Improving supply helps slow escalating home prices

A look at the regional real estate market.

One city, one story: Kirkland to launch city-wide reading program

The idea is for Kirklanders to read one book, and to have deep discussions about its themes.

Rep. Suzan DelBene talks with local parents about what they think of the Summer Meals program that aims to help hungry children. Kailan Manandic/staff Photo
Rep. Suzan DelBene helps feed Kingsgate kids

DelBene handed out free lunches at the Kingsgate Library Summer Meals program.

CERT members carry a survivor of a major earthquake to the medical area during a disaster drill in Kirkland City Hall Saturday. Megan Campbell/Kirkland Reporter
Kirkland opens registartion for 26th CERT program

Students will learn basic emergency preparedness among other valuable skills.